Terms of Service

These terms apply when you sign up for, or use, any Solunea service: websites, hosting, edits, online listings, business email, Solunea Cloud, custom apps and the customer portal at app.soluneawebdesign.com. "We" and "us" means Solunea. "You" means the business that signs up and the person signing up for it. When you tick "I agree" at sign-up, you're accepting these terms and our Privacy Policy for your business, and you confirm you're allowed to do that.

1. What we provide

We provide the plan you choose, as described on our pricing page when you sign up, plus any add-ons you choose. For a custom app, the written quote we give you after discovery describes the work and its price. If that quote says something different from these terms, the quote wins for that app.

"Unlimited basic edits" means updates to your menus, specials, rooms, hours and similar everyday details. Larger changes, like new pages, a redesign or new features, may be quoted separately. We'll always tell you before any extra charge.

2. Your account

Give us accurate contact details and keep them current. Keep your sign-in secure. Every portal account uses two-step sign-in, and you're responsible for what's done with your account. Tell us right away if you think someone else has gotten in.

3. Billing

• Plans are billed monthly, in advance. Prices don't include sales tax where it applies.
• You authorize us, through our payment processor, to charge your payment method each month until you cancel.
• We may change our prices. We'll tell you by email at least 30 days before a new price applies to you.

4. Minimum term and cancelling

• Every plan has a three-month minimum, starting the day you sign up. After that, it's month to month.
• You can cancel anytime by emailing, calling or texting us, or with the "Cancel my account" button in the portal. Cancelling takes effect at the end of the month you've already paid for.
• When a cancellation takes effect, your account is deactivated. Your website is kept, parked, so you can come back later. Business email, Solunea Cloud and custom apps follow the same steps as for a missed payment (section 5): your team can't sign in, your data is kept and the account owner can ask us for a copy, and after 120 days it may be permanently deleted. If you'd rather we delete anything sooner, ask us.
• If you cancel during the first three months, the rest of the three-month minimum is still due.
• We don't give refunds or credits for partial months.
• We may end our service with 30 days' notice for any reason, or right away if you seriously break these terms. If we end it for a reason that isn't your fault, we'll refund any amount you've paid for service you won't receive.

5. Late or missed payments

If a payment fails or an invoice isn't paid, here's what happens, counted from the day it was due:

• Websites: after 15 days, your website is parked. Visitors see a holding page instead of your site.
• Business email, Solunea Cloud and custom apps: for the first 30 days, everything keeps working normally. After 30 days, your team can't sign in, but your email, files, calendars, contacts and app data are kept, and the account owner can ask us for a copy. After 120 days, they may be permanently deleted.
• Deactivation: after 30 days, your account is deactivated and frozen. Your website stays on our servers, parked, just as it was. We don't delete websites.
• Turning it back on: sign in to the portal at any time. You'll see your balance, and once it's paid, we restore everything that was parked, shut off or frozen.
• Deleting: only business email, Solunea Cloud and custom app data may be deleted for non-payment or after cancelling, after 120 days, and only by a person on our team, never automatically.

6. What you own

• Your content: the text, photos, logos, menus, prices and other material you give us stay yours.
• Your domain name is yours. If we register it for you, we register it for your business, and we'll transfer it to you or your new provider when you ask.
• Your data: what you and your customers put into your website, email, Cloud or custom app belongs to you.
• Getting a copy: email us at privacy@soluneawebdesign.com to ask for a copy of your website files, content and data. You can ask at any time, even after your account is deactivated.

You let us use your content to build, host, show and back up your website and services, and to show your finished site as an example of our work, unless you ask us not to. You're responsible for having the right to use anything you send us, like photos or logos.

7. What we own

Our platform, tools, templates, designs we use across customers, and the source code of custom apps we build stay ours. While you're a customer in good standing, you have the right to use them as part of your service. Your content and data are not affected by this. They stay yours, as described above.

8. Acceptable use

Don't use our services for anything illegal, harmful or deceptive. That includes spam, malware, content you don't have the rights to, content that harasses others, and trying to get into accounts or systems that aren't yours. We may remove content or suspend a service that breaks this rule, and we'll tell you why. Anyone can report abuse on our Report abuse page.

9. Other companies' services

Some features depend on other companies: Google, Apple Maps, Facebook, Bing, Yelp, Nextdoor and other listing sites, payment processors, and ordering, booking or point-of-sale systems. Their own terms apply. They can change or stop their services, approve or reject listings, and change how they show your business. We'll work with what they offer, but we can't control them or guarantee results such as search rankings.

10. Screen sharing and the AI assistant

You start screen sharing from the portal and can end it at any time. Our staff can click or type on your screen only while you allow it. The portal's AI assistant can be wrong. Check anything important with us before acting on it.

11. Keeping things running

We work hard to keep your site, email and apps online, secure and backed up, but no online service can be up all the time. We may need short maintenance windows, and we'll try to schedule them when your business is quiet. We don't promise any specific uptime.

12. Limits on our responsibility

We provide our services "as is", and we don't make any promise that isn't written in these terms. To the extent the law allows: we aren't responsible for lost profits, lost revenue, lost data or other indirect losses. Our total responsibility for any claim is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits anything the law doesn't allow us to limit.

If someone makes a claim against us because of content you gave us or how you used our services against these terms, you'll cover our reasonable costs for that claim.

13. Changes to these terms

We may update these terms. We'll change the date at the top, and we'll tell customers about significant changes by email or in the portal at least 30 days before they take effect. If you keep using our services after that, the new terms apply. If you don't agree with them, you can cancel. If you're past the three-month minimum, cancelling is month to month as usual.

14. Law and disputes

California law governs these terms. If we disagree about something, let's talk first: email or call us, and we'll try to sort it out. If we can't, the dispute will be decided in the state or federal courts in California.

15. Everything else

These terms, our Privacy Policy and any written quote are the whole agreement between us. If one part can't be enforced, the rest still applies. If we don't enforce a term right away, we can still enforce it later. You can't transfer your account to someone else without our OK.

Contact

Solunea · privacy@soluneawebdesign.com · (209) 441-5252