Privacy Policy

This policy covers Solunea ("we", "us"): this website, the customer portal at app.soluneawebdesign.com, Solunea Cloud, business email, and the websites and apps we build and host for our customers. If something here is unclear, email privacy@soluneawebdesign.com or call (209) 441-5252.

The short version

• We collect what we need to build, host and support your website and services, and to bill you.
• We don't sell your information, and we don't share it for advertising.
• This website uses no tracking cookies and no advertising or analytics scripts.
• Your business's content and data belong to you. Ask, and we'll send you a copy or delete it.

What we collect

When you contact us or sign up

• Your name, business name, email address and phone number.
• The plan you choose, and what you tell us about your business when we're planning your site or app.
• Your password, which we store only as a one-way hash, and your sign-in security settings (authenticator app or passkey).
• A record of when you agreed to our Terms of Service and this policy, including your IP address at the time.

When you use the portal and our services

• Support tickets, messages and change requests you send us by text, email or the portal.
• The content you give us for your website: text, menus, prices, hours, photos and logos.
• Details for your online listings, such as Google Business Profile, Apple Maps, Facebook, Bing, Yelp and Nextdoor.
• Files, email, calendars and contacts you store in Solunea Cloud or your business email.
• Data your team enters into a custom app we build for you.
• Security and activity logs: sign-ins, IP addresses, device and browser type, and a log of changes made in your account. We use these to keep your account secure and to troubleshoot.

Billing

Card and bank payments are handled by our payment processor. We see the result of a payment and, for example, the last four digits of a card, but we don't store full card or bank numbers.

Screen sharing and the AI assistant

If you start a screen-sharing session in the portal, our staff see your screen only while the session runs, and can point, draw or click only when you allow it. We log that each session happened. If you use the portal's AI assistant, your messages and the account details it needs to answer are sent to our AI provider (see below) to generate replies, and we keep the conversation in your account.

Businesses we reach out to

To find new customers, we look at public information about local businesses, such as the name, address, phone number, hours, reviews and photos shown on Google and other public listings. We may use it to contact the business and to build a private preview of what a new website could look like. If you'd like us to stop contacting your business or to delete a preview we made, email us and we will.

Cookies and visitor statistics

This website (soluneawebdesign.com) sets no cookies and runs no analytics or advertising code. Our hosting provider keeps routine server and security logs, such as IP addresses and the pages requested, to deliver the site and block attacks.

The portal sets a cookie that keeps you signed in. It's needed for the portal to work and isn't used for tracking or advertising.

On the websites we host for our customers, we use privacy-friendly visitor statistics that don't use cookies and don't identify individual visitors. The site's owner sees totals, such as visits, popular pages, countries and device types, and how many times the call, email, directions and menu links were tapped.

How we use information

• To build, host, update and support your website, email, Cloud and apps.
• To set up and keep your online listings current.
• To bill you and keep accounting records.
• To keep accounts and systems secure, and to prevent fraud and abuse.
• To contact you about your account, service changes, and things you've asked about.
• To follow the law.

Who we share it with

We share information only with companies that help us run our services, and only what each one needs:

• Cloudflare: hosting for this website and our customers' websites, plus domain names, security, and delivery of incoming email.
• SMTP2GO: delivering outgoing email.
• Anthropic: the AI assistant in the portal, only when you use it.
• Our payment processor: taking payments.
• Listing and ordering services you ask us to set up, such as Google, Apple, Facebook, Bing, Yelp, Nextdoor, or an online ordering or booking provider. We send them the business details needed for your listing or integration.

We may also share information if the law requires it, to protect our rights or someone's safety, or as part of a sale or merger of our business, in which case this policy would still apply to it. We don't sell personal information or share it for cross-context behavioral advertising.

Your customers' information

When we host a website, email or app for your business, the information your customers give you through it (orders, bookings, messages) belongs to you. We handle it on your behalf, only to provide our services to you. Questions about it should go to your business first, and we'll help you answer them.

Where it's stored and how we protect it

Your data is stored on our own servers in the United States and with the providers listed above. We use encrypted connections (HTTPS), two-step sign-in for every portal account, separate networks for different systems, firewalls, regular security updates, and limits so each customer can see only their own data.

How long we keep it

• Account and website data: while you're a customer, and after that in a frozen, deactivated account so you can come back and pick up where you left off. Business email, Solunea Cloud and custom app data: kept for at least 120 days after an account is deactivated, then it may be deleted (see our Terms of Service). If you'd like anything deleted sooner, ask us and we will.
• Billing records: as long as tax and accounting law requires.
• Backups: overwritten on a rolling schedule. The oldest copy is about three months old.
• Public information about businesses we reach out to: until it's no longer useful, or right away if you ask us to delete it.

Your choices and rights

You can ask us to:

• tell you what personal information we have about you, and send you a copy;
• correct information that's wrong;
• delete your information, unless we need to keep it to finish a service, for billing records or because the law requires it;
• stop contacting you about anything other than your account.

Email privacy@soluneawebdesign.com or call us. We'll confirm the request comes from you before acting on it, and reply within 45 days. California residents have these rights under the California Consumer Privacy Act, and we offer them to everyone. We won't treat you differently for using them. You can also have someone you authorize make a request for you.

Children

Our services are for businesses and aren't directed to children under 16. We don't knowingly collect personal information from children.

Changes to this policy

If we change this policy, we'll update the date at the top. If a change is significant, we'll tell customers by email or in the portal before it takes effect.

Contact

Solunea · privacy@soluneawebdesign.com · (209) 441-5252